About
Adkins Consulting Group delivers AI-first digital transformation, agentic workflow deployment, and enterprise customer experience modernization for government and commercial clients. With 20+ years of leadership in CX technology platforms and hands-on AI/ML engineering, we bridge the gap between executive strategy and technical execution — translating AI capabilities into measurable mission outcomes. Our principal is a published author, Rust developer, and certified AI executive with deep expertise in platform architecture, M&A operationalization, and large-scale change management.
Core Competencies
AI/ML Strategy & Deployment
Agentic Workflow Engineering
Enterprise CX Transformation
LLM Integration & Optimization
Digital Modernization
Technical Account Management
Change Management & Adoption
Platform Architecture & Design
M&A Integration & Readiness
Workforce Training & Enablement
Data-Driven Decision Support
Voice of Customer (VoC) Programs
Past Performance
Zendesk — Manager, Technical Account Management (2021–Present)
Lead a team of TAMs architecting and deploying AI-driven workflows, automation, and agentic solutions for global enterprise clients on Zendesk's AI-first Resolution Platform. Partner with product, engineering, and executive teams to operationalize M&A integrations (Klaus, Ultimate, Tymeshift) and new AI capabilities including AI Agents, Copilot, and Voice AI.
BombBomb — VP of Customer Success
Led 30+ person team across support, success, and services. Modernized departmental workflows, tooling, and organizational structure. Developed strategic roadmaps for all CS functions.
Solvvy (now Zoom) — Sr. Customer Success Executive
Deployed next-generation AI/ML/NLP chatbot platform across portfolio of global enterprise clients. Drove implementation, adoption, and expansion of conversational AI automation.
Firstsource — Global Client Success Manager
Managed ~$60M ARR across top-tier global brands in banking, financial services, and telecommunications. Drove product innovation as a trained Six Sigma Black Belt.
Corporate Data
UEI
[Pending SAM Registration]
CAGE Code
[Pending SAM Registration]
Business Type
Small Business · LLC
Location
Colorado Springs, CO 80904
NAICS Codes
541519 — Other Computer Related Services
541511 — Custom Computer Programming
541611 — Management Consulting Services
541512 — Computer Systems Design
541690 — Scientific & Technical Consulting
611430 — Professional Development Training
541511 — Custom Computer Programming
541611 — Management Consulting Services
541512 — Computer Systems Design
541690 — Scientific & Technical Consulting
611430 — Professional Development Training
Differentiators
Rare combination of executive CX leadership and hands-on AI engineering (Rust, Python, LLM APIs)
Published author: The Technical Account Manager's Playbook
Builder of production AI systems: Rust-based agents, local AI compute clusters, AI-powered platforms
20+ years transforming enterprise operations through technology modernization
Deep expertise in M&A technology integration and platform consolidation
Colorado Springs–based: proximate to Peterson SFB, Schriever SFB, Fort Carson, USAFA, NORAD
Certifications & Education
AI EXECUTIVE LEADERSHIP
SIX SIGMA BLACK BELT
Executive Leadership Cert., AI — UCCS
M.S. Global Technology & Econ. Dev. — ASU
B.A.S. Strategic Communication — CSU
M.S. Global Technology & Econ. Dev. — ASU
B.A.S. Strategic Communication — CSU